Shipping, Returns & Exchanges

Shipping

We take care in packing every order so your pieces arrive beautifully. All orders are processed within 1–3 business days.  In the case that you need to send your product back to headquarters, due to wrong color or defective item start with an email to info@elliesbows.com You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Refunds are inly store credits applicable to any other purchase. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Once shipment is in possession of carrier, all inquiries need to be directed to designated carrier service. We are not responsible once the item is in transit. In the event of a damaged or lost item, please email info@elliesbows.com immediately.

• Standard Shipping (US)5–7 business days · Free on orders over $150

Once your order ships you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking to update.

Returns

Because our products are handmade and limited edition, we cannot accept returns or exchanges.                                                To inquire about an incorrect order, please email info@elliesbows.com

To inquire about an incorrect order, please email us at info@elliesbows.com with your order number and reason for return. We will provide a return authorization and instructions.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item.

To request an exchange, email info@ellienaeq.com with your order number and the item you'd like instead.

Sale Items (if applicable)

Sale items are FINAL SALE.

• Final saleAll sale items are final sale and cannot be returned or exchanged.
• Defective itemsIf you receive a defective sale item, please contact us within 48 hours of delivery and we will assess on a case-by-case basis.

If you are unsure whether an item is eligible for return before purchasing, please reach out to us at hello@ellienaeq.com and we will be happy to help.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at info@ellienaeq.com with your order number and a photo. We will make it right as quickly as possible.