CUSTOMER SERVICE

FAQs

How long will it take for me to get my order?
Orders placed before 1:00PM, Easter Standard Time are generally shipped out the same day they are placed. You will receive an email confirmation when your order has been shipped. Standard ground shipping within Canada & USA is 5-7 business days. If expedited shipping is available to your location, this option will appear at checkout — you may choose this option for an additional charge. International orders may take longer to process due to customs. Call us at 1-610-900-4120 if you have further questions.
*Please note that weekend days are not included in the estimated shipping times.
Returns & Exchanges

At Elliena Eq., we want you to be satisfied with your purchase.  If you are not satisfied with your order, you have 3 days from the purchase date to return it. All merchandise must be unworn, contain hang tags, and undamaged to receive a full refund. For size exchanges please email us with specified size exchange requested at returns@ellienaeq.com.

All hair bows must be unopened. Opening the package voids the return option.You must obtain a return authorization number (RMA #) prior to returning your items. Otherwise, your return shipment will be rejected.

Please contact customer service at returns@ellienaeq.com or 1-610-900-4120 for any additional questions or concerns.

What products are eligible for return?

At Elliena EQ we strive to make our customers happy! Products that are eligible for returns are incorrect size, damage during shipping, incorrect style request, or any unforeseen issue we can rectify. Make sure to call us within 3 days of receipt of item. Call our team at 1-610-900-4120. You must obtain a return authorization number (RMA #) prior to returning your items. Otherwise, your return shipment will be rejected. Items in their original packaging, in unworn, unwashed condition with tags attached are eligible for return. Final sale items, custom order, or embroidered items are not eligible for return.

How to request an Authorization Number
Request an authorization number by calling the office at 1-610-900-4120. Our customer care team is available Monday through Friday, 8:00am to 4:30pm Easter Standard Time.

Elliena EQ

3070 Summer Mountain Road Palmerton PA, 18071
Elliena EQ: Equestrian Sporting Apparel, Shirts, Bows & More

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